FAQ's

FAQ

MACHINE WARRANTY

THREE YEAR WARRANTY ON ALL NEW FRYERS

We offer a Three Year Warranty on all new fryers sold by Valentine in the UK. This is to give you peace of mind for the first three years of the life of your Valentine. It is designed to protect against component failure and manufacturing defects. We reserve the right to charge for the call if the fault is not a warranty fault.

The Warranty cover is managed by our own Service Department who will respond to all requests by contacting the site to ascertain the best course of remedial action and to validate the warranty call.

For Multi-cookers and Freestanding Fryers, the warranty is on-site and covers are attended to on the site. For table-top fryers, the warranty is offered on a postal basis and we may provide a replacement element head to get the fryer working as soon as possible.

In the First instance, you should call the distributor that you purchased your fryer from.

To place a warranty call please contact us on 0118 957 1344 or email us at service@valentinefryers.com

We will need to know the following information:

  • Location of the fryer, name of establishment
  • Address and postcode
  • Your name
  • Serial number from Dataplate
  • Model number from Dataplate
  • Electrical phasing from Dataplate
  • Nature of the fault

 


TECHNICAL BULLETINS

OUR LATEST BULLETIN

 

 

 

 


SPARE PARTS

ENSURE YOUR FRYER CONTINUES TO OPERATE

The following are available from Valentine Equipment Limited and authorized Valentine distributors.

For help and advice on any Valentine spare part please call 0118 957 1344 or alternatively To identify your spare parts, select our “spare parts finder” and find your fryer. Hover the cursor over the part on the image of the fryer, an image will appear with the part number shown

You will need the machine serial number and phasing details to help us with your enquiry.

The serial number and phasing details are located on an Identification plate located at the front of the fryer.

The serial number and phasing details will be similar to these:

Serial number J2 456 H86 – Phasing 1 x 240V or 415V Not CH1024
The serial number is located on the front of the fryer, just above the switches.

V Series – On the rear of the door.
Serial number 204C 345 H99 – Phasing 1 x 240V or 415V

 


EVO SPARE PARTS

ENSURE YOUR FRYER CONTINUES TO OPERATE

 

 


  Valentine Equipment Ltd.
      4 Trafford Road
      Reading
      Berkshire
      RG1 8JS

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